PRIVACY AND COOKIES
Hill Lodge provides online travel services through its own websites and mobile apps and through other online platforms such as partners’ websites and social media.
What kind of personal information does Hill Lodge use?
When you make a booking, you will be asked for your name, address, telephone number, email address, payment details, the names of passengers traveling with you and other preferences.
To make it easier to manage your orders, you can open the user account. This allows you to save your personal settings, review previous bookings and change your personal information.
When you visit our website, even if you don’t make a booking, we may collect certain information, like your IP address or browser type, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and location details. We might also calculate and process data related to the type of APPS installed on a mobile device, such as the name of the APP, the description of the APP and the category it belongs to. If enabled in the application settings, we may collect and process the geolocation data when you are using our services, the geolocation may be obtained from the access information such as your IP address or during the transportation with the GPS tracking system in the vehicles. None of this information alone will be able to tell us who you are, but it can still be considered as personal information.
We may also receive information about you when you use certain social media services.
Why does Hill Lodge collect, use and share your personal information?
- Bookings: First and foremost, we use your personal information to complete and administer your online booking and forward your booking details to the respective Hill Lodge Platform Member.
- Customer service: We provide international customer service 24/7 by our local offices in more than 8 languages. Sharing your details within the Hill Lodge Group allows for a quick response when you need us – including helping you find an appropriate transfer and answer any questions you might have about your booking.
- User account administration: We offer the user account facility on our website. We use the information you give us to administer this, allowing us to manage your bookings, inform you of special offers, make it easier for you to manage your future bookings and your personal settings, and to review your previous searches.
- Customer reviews: We may use your contact information to invite you to write a customer review of the carriage with the purpose of improving our services and supervising the Hill Lodge Platform Members.
- Marketing activities: We may also use your information for marketing activities, as permitted by law. For example:
When you make a booking with Hill Lodge or if you set up the user account, we may use your contact information to send you news about similar travel-related products and services. We also send our customers regular newsletters by email.
You can opt-out or unsubscribe from marketing communication at any time.
Based on the information you share with us, individualized offers may be shown to you on our website, in mobile apps or on third-party websites, including social media sites.
When we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone.
We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will only be used with your consent.
- Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
We may need to respond to and handle requests you have made.
If you have not finalized a booking online, we may email you a reminder to continue with your booking. We believe that this additional service is useful to you because it allows you to carry on with a booking without having to search for the carriage again or fill in all the booking details from scratch.
When you use our services, we may send you a questionnaire or invite you to provide a review of your experience with Hill Lodge.
We may also send you other material related to your booking, such as how to contact Hill Lodge if you need assistance while you are traveling, or a summary of previous bookings you made using Hill Lodge.
- Fraud detection and prevention: We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities.
- Improving our services: Finally, we use personal information for analytical purposes, to improve our services, enhance the user experience, and improve the functionality and quality of our carriage services.
How does Hill Lodge use social media?
We use social media to promote our partners’ offers and to promote, improve and facilitate our own services. For example, we integrated social media plugins into the Hill Lodge website. Therefore, when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.
In addition to implementing these buttons, Hill Lodge uses social media by maintaining accounts on several social media sites and by offering social apps. These social media services may allow you to share information with Hill Lodge. When you register with a social media app, you will be told which information will be shared with Hill Lodge. The information you choose to share with us may include the basic information that is already available in your social media profile, email address, status updates and your friends list. This information is necessary to create a unique user experience either in the app itself or on our website. It facilitates things like personalizing our website to suit your needs, connecting you with your friends at travel destinations and analyzing and enhancing our connected travel-related services.
We may also enable you to sign in to Hill Lodge services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.
How does Hill Lodge share your data with third parties?
In certain circumstances, we may share your personal data with third parties.
The services you booked: In order to complete your booking, we need to transfer relevant booking details to the franchisee – carrier. This may include information like your name, contact and payment details, the names of passengers traveling with you and any preferences you specified when making a booking.
Other companies within the Hill Lodge corporate family: In order to support you during the booking process and throughout your journey, your details may be shared with subsidiaries of the Hill Lodge corporate family. To find out more about the Hill Lodge corporate family, visit the tab “About”.
Third-party service providers: We may use third-party service providers to process your personal data on our behalf for the purposes specified above. For example, we may use service providers to send the booking information on our behalf for the service you just booked, or we may instruct third parties to contact you. When a situation requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees. We also work with third-party advertising networks to market our services on other platforms, or involve third-party providers for analytical purposes. These third parties involved in any of these cases will be bound by confidentiality agreements and will not be allowed to use your personal data for any purposes other than those specified above.
Our business partners: We work with partner websites around the world to distribute the services listed on our website and in our mobile apps. When you make a booking on one of these business partners’ websites, certain personal information that you give them may be shared with us. Similarly, we may share information with this business partner, for example, as part of the administration of your user account, in order to manage your booking, so that they can address queries related to your booking and for marketing purposes. In this context, your information is governed by the privacy policies of these business partners.
Competent authorities: We may share your personal information with governmental or investigative authorities if we are required by law (or any regulation having the force of law) to do so. Such requirements include court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.
How does Hill Lodge use customer reviews?
After your trip, you may be invited to submit a customer review. By completing a customer review, you agree that it can be displayed together with your name, surname, domicile, age. Comments may be published on the relevant property information page on our websites, in our mobile apps, in our social media accounts, or on the website of the relevant property or on our business partner’s website.
What is a cookie?
A cookie is a small piece of data that a website places on your computer, and are sent back to the website whenever you visit another document on the same website. They are used mainly to identify each user from thousands of others who might be using the website at the same time, and are essentially a computer’s equivalent of recognizing a face.
Some cookies are deleted the moment you close your browser. These are called session cookies because they last only so long as the session does, and are not preserved beyond that. Such cookies typically store only an identification code readable only by the website that set them, and are used, for example, to know which of the currently open shopping carts is yours.
Others have an expiration date, and might be used to remember that you have already logged in on a website, or store some preferences, such as language.
Each website can only access cookies that it itself has saved, and not any other website’s data.
Hill Lodge cookies
|Cookie name||Life time||Used for|
|_gs_m||session||This cookie identifies you from all other users who are visiting the website at the same time you are. It allows us to remember your activities and entered data as you move from one page to the next. The code stored here is randomly generated and doesn’t contain any meaningful information.|
|_gsf_user||3 years||If you have logged in, this cookie contains a code which will allow the website to recognize you at the next visit, so you won’t have to log in again. This code will be meaningful only to the Hill Lodge website and does not store any personal information.|
|_gsf_cookies||20 years||This cookie stores the choice about the storage of inessential and commercial cookies.|
|_gsf_ga||20 years||This cookie stores the choice about the use of analytical services.|
|_gsf_aff_alias||21 days||If you have visited the site through an affiliate link, the reference of the affiliate will be saved in this cookie, so that any order you make will be properly attributed.|
|_gsf_ret_usr||5 years||This cookie stores information that you have made a purchase.|
We use Google Analytics for statistical reports which help us to continually improve experience and our services.
Cookies saved by Google Analytics:
|Cookie name||Life time||Used for|
|_ga||2 years||This cookie contains a uniquely generated code and is used to distinguish users from each other.|
|_gat||10 minutes||Used to throttle request rate.|
|__utmx||18 months||Used to determine a user’s inclusion in an experiment.|
|__utmxx||18 months||Used to determine the expiry of experiments a user has been included in.|
More about Google Analytics’ cookies: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
We also use some components provided by other companies, some of which may save their own cookies on your computer. These cookies will be tied to their websites.
YouTube, Google Maps, and other Google services
More about cookies on Google’s websites: https://www.google.com/policies/technologies/cookies/
We include a Facebook web beacon for the purposes of advertising. Facebook’s web beacon uses “fr” cookie to uniquely identify the user and browser, and is saved for 90 days. We also use Facebook Login for faster and easier purchase experience.
More about Facebook cookies: https://www.facebook.com/policies/cookies/
Web pages have no memory. If you are surfing from page to page within a website, you will not be recognized as the same user across pages. Cookies enable your browser to be recognized by the website. So cookies are mainly used to remember the choices you have made – choices such as the language you prefer and the currency you use. They will also make sure you are recognized when you return to a website.
Do all cookies do the same thing?
No, there are different types of cookies and different ways of using them. Cookies can be categorized according to their function, their lifespan and according to who places them on a website.
We try to give our visitors an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, our website uses the following types of cookies: technical, functional, analytical, and commercial cookies.
Does Hill Lodge use third-party cookies?
Yes, Hill Lodge uses the services of trusted and recognized online advertising and marketing companies. Hill Lodge may also use third-party providers for analytical purposes. To enable their services, these companies need to place cookies.
The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards.
Does Hill Lodge use web beacons?
In addition to using cookies, Hill Lodge sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that is delivered to your computer either as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertisements either on our website or on third-party websites to learn whether a user who is being shown an online advertisement also makes a booking.
How long do Hill Lodge cookies stay active?
The cookies we use have varying lifespans. The maximum lifespan we set on some is twenty years from your last visit to our website.
You can erase all cookies from your browser any time you want.
How can you manage your cookie preferences?
In your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the “Help” function in your browser to locate the settings you need.
- Internet Explorer (https://support.microsoft.com/help/17442)
- Edge (https://privacy.microsoft.com/en-GB/windows-10-microsoft-edge-and-privacy)
- Google Chrome (https://support.google.com/chrome/answer/95647)
- Mozilla Firefox (https://support.mozilla.org/en-US/products/firefox/protect-your-privacy/cookies)
- Safari (https://support.apple.com/kb/PH19214)
- Opera (http://www.opera.com/help/tutorials/security/cookies/)
Some services also provide an option to opt out:
- Google Analytics (https://tools.google.com/dlpage/gaoptout)
- DoubleClick (https://www.google.com/policies/technologies/ads/)
If you choose not to accept certain cookies, you may not be able to use some functions on our website. If you opt out of personalized advertising, you will still be subjected to adds, however they will not be customized according to your preferences and browsing habits.
What security procedures does Hill Lodge put in place to safeguard your personal data?
In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal data.
We use appropriate systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
Your credit card details – when they are needed as part of the booking process – are not stored in the Hill Lodge system except when you specifically agree.
The services offered by Hill Lodge are not directed at children under the age of 18. The use of any of our services is only allowed with the valid consent of a parent or a legal guardian.
How can you control the personal data you have given to Hill Lodge?
You always have the right to review the personal data we keep about you. You can request an overview of your personal data by emailing us at email@example.com. Please write “Request for personal data” in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing your personal data.
If you have the user account, you can update your personal data by yourself.
You can also ask us to remove your personal data from our customer database by sending us an email to firstname.lastname@example.org with “Request for removal of personal information” in the subject line.
Your comments on the processing of personal data on the Hill Lodge website and apps?
Hill Lodge controls the processing of personal information on its websites and in its mobile apps. If you have any suggestions or comments about this privacy notice, please send an email to email@example.com.
Hill Lodge and its subsidiaries undertake to protect your privacy, act in accordance with law and to do everything in their power to secure the data you provided. The provided personal data will only be used by Hill Lodge for the purpose and in ways as stated above. Hill Lodge has no intention to send you any messages or notices of improper subject matter.
The Hill Lodge web page includes links to web pages of other organizations, companies or persons. Hill Lodge takes no responsibility for the privacy policies and substance of these web pages. The links are meant only as a helpful tool for the customer, who might be interested in the functioning of Hill Lodge.